Labels: customer service, management, questions from the floor, social media, social media in libraries, work related · Posted by tosca at 6:00 PM
I'm not sure why I make this concession or compromise. I feel that I *should* expect the same high standard of others in customer service that I strive to provide as consistently as possible. This was a thought that I kept in the back of my mind when, recently, I asked to appear at a Lead Team meeting. (You can view the 'who' and 'what they do' of our Lead Team here). I wanted to ask for their support with three seemingly small requests that I felt would help the organisation, and not just myself, live up to that maxim. I don't mind admitting that I felt nervous. I say 'seemingly small' because, while the requests are simply worded, each item requires an action on the part of our Lead Team. My nervousness was not because I felt that the Lead Team wasn't up to the task. They are. It's not even that I felt I would not be supported in what I needed. They have never let me down yet. It was more that what I was asking for was a confirmation that everything I'm trying to do on behalf of the organisation, is valued. That, in short, our customers opinions are valued and, by association, that I am valued.
What do we do if our wider organisation's IT department has blocked our access to social media sites?
Labels: libraries, management, NZ public libraries, questions from the floor, social media, social media in libraries, supporting staff · Posted by tosca at 6:00 PM
Query: What do we do if our wider organisation's IT department has blocked our access to social media sites?
Short answer: Libraries got swag. Libraries got game. So wield it. Use it. Hold your IT department accountable to the wider organisation's digital strategy. In short - do your job, and show them why they need to do theirs.